Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at volare.aroma@gmail.com.

If your return is accepted, we will send you return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you choose to return your order, you will be responsible for the return shipping costs. Return shipping fees are non-refundable and must be paid by the customer, unless the item is defective, damaged, or the wrong item was received.

If you have any questions regarding returns, you can always contact us at volare.aroma@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care products (such as beauty products)

• Hazardous materials, flammable liquids, or gases

If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you currently have, provided it has not been used. Once your return is approved, you can place a new order for the desired item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

To qualify, the item must be in the same condition in which you received it—unused, with tags, and in its original packaging. You will also need to provide proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at volare.aroma@gmail.com.